Privacy Policy

Last updated: February 14, 2026

1. Purpose of This Privacy Policy

Callling (hereinafter “the Company”) establishes and discloses this Privacy Policy to protect users' personal information and comply with applicable laws and regulations.

The Company complies with relevant laws including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, and strives to safeguard users' right to self-determination regarding personal information.

This Policy explains how personal information provided by users is used and for what purposes. Any changes to this Policy will be announced in advance through the app or website.

2. Items and Methods of Personal Information Collection

The Company collects only the minimum personal information necessary to provide its services.

Service Stage	Items Collected	Collection Method
Sign-up (SNS Login)	Kakao/Google/Naver/Apple account identifier, email, profile image, nickname	External authentication (OAuth)
Character Creation	Character name, description, profile image, prompt settings	Direct user input
Chat & Call Services	Chat history, call records (time, duration), voice data (processed in real time during calls)	Automatically collected during service use
Payment (Coin Purchase)	Payment history, partial payment method information	Automatically collected at time of payment
Customer Inquiries	Email, inquiry details	Email, in-app reports

3. Information Automatically Collected During Service Use

The following information may be automatically collected during the use of our services:

Device information (OS, device type, screen size, device identifier, etc.)
IP address, cookies, visit timestamps, usage records
Fraud prevention and security log records

4. Purpose of Using Personal Information

The Company uses collected personal information for the following purposes:

User identification, identity verification, and account management
Providing AI character chat and voice call services
Payment processing and coin management
Fraud prevention, dispute resolution, and notification of terms changes
New service development, quality improvement, and statistical analysis
Data utilization for AI service quality improvement (used after pseudonymization)

5. Retention and Destruction of Personal Information

1) Retention Period

Destroyed immediately upon account deletion (except where retention is required by applicable law)
Minimum retention as required by the Electronic Commerce Act, Protection of Communications Secrets Act, and other applicable laws

2) Retention Examples

Payment records: 5 years
Dispute records: 3 years
Visit records (IP, etc.): 3 months
Advertising and display records: 6 months

3) Destruction Methods

Electronic files: Deleted using technical methods that prevent recovery
Printed materials: Shredded or incinerated

6. Provision and Entrustment of Personal Information

The Company does not, in principle, provide personal information to third parties without user consent. However, the following entrustments may be made as necessary for service operation.

Overseas Service Providers

Provider	Country	Purpose	Retention Period
Supabase, Inc.	United States	Database hosting, authentication services	Until account deletion
Anthropic / OpenAI	United States	AI character chat response generation	Not retained after real-time processing
LiveKit / Deepgram	United States	Real-time voice call processing	Not retained after call ends

Users may refuse the overseas transfer of their data. However, refusal may limit the use of certain features.

7. User Rights

You may request access to, correction, deletion, or suspension of processing of your personal information at any time.
This can be done through in-app settings or by contacting customer support. Requests will be processed without delay upon account deletion.
However, information that must be retained by law may be kept for the legally required period.

8. Use of Cookies and Automatic Data Collection

1) Purpose of Cookies

Analyzing visit frequency, providing personalized services, enhancing security, etc.

2) How to Block Cookies

iOS: Settings > Safari > Privacy & Security > Block Cookies
Android: Settings > Site Settings > Cookies > Block

Blocking cookies may limit the use of some services.

9. Privacy Officer

Role	Contact
Privacy Officer	support@callgptapp.com

10. Security Measures for Personal Information

Encryption of passwords and sensitive information
Data transmission encryption via SSL/TLS
Access control management for personal information systems
Regular security audits
Access logs retained for at least 1 year

11. Changes to This Privacy Policy

This Policy may be revised with prior notice when changes in laws or policies occur. For significant changes, notice will be provided at least 7 days in advance through the app or website.

12. Privacy Complaint Services

For privacy-related consultations, you may also contact the following organizations:

Personal Information Infringement Report Center (KISA): 118
Personal Information Dispute Mediation Committee: 1833-6972
Supreme Prosecutors' Office Cyber Investigation Division: 1301
National Police Agency Cyber Bureau: 182

Announcement date: February 14, 2026

Effective date: February 14, 2026

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